Terms and Conditions

Terms and Conditions of Use

Welcome to our online store. We are pleased to provide you with the goods and services described in this site subject to the following conditions. If you visit or shop at this site, you accept these conditions. Please read them carefully. In addition, when you use any current or future options on this site, you also will be subject to the guidelines and conditions applicable to such service or business.

Privacy and Electronic Communication

To understand our practices, please review our Privacy Notice, which also governs your visit to this site. When you visit this site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

License and Site Access

We grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any of our trademarks, logos, or other proprietary information (including images, text, page layout, or form) without express written consent. You may not use any meta tags or any other "hidden text" utilizing our name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the Home page of this site so long as the link does not portray us, our dealers, or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our logos or other proprietary graphics or trademarks as part of the link our without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. This site does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use this site only with involvement of a parent or guardian. We, our dealers and our affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Risk of Loss

All items purchased from this site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

We and our vendors attempt to be as accurate as possible with the content displayed on this site. However, we do not warrant that product descriptions or other content of this site is wholly accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

Please be advised that we may change, suspend or discontinue any aspect, image, price, or connection thereof of any product, service, or advertisement displayed or implied on this site at any time, including the availability of any sales, specials, whole goods, parts, services, or content. We may also impose limits on certain features and services or restrict your access to parts or all of this site without notice or liability.

Pricing

With respect to items sold by us, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:

  • If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  • If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by us and/or our dealers.

Returns

Section One: Parts Return Policy

You may return most new, unopened items for a full refund within 15 days of delivery. These items should be in their original packaging and have their serial number or UPC. Special order and non-stocked item returns are allowed at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email as soon as possible.

If you would like to return or exchange your item, you must contact us at info@norfolkpower.com for a return merchandise authorization (RMA) before sending it back. Items returned to us without a RMA will not be eligible for a refund or exchange. Additionally, returns are subject to the following:

  • No returns on electrical parts.
  • No returns on installed or damaged parts and accessories.
  • Authorized returns must be received by us within 30 days.
  • 25% restocking fee on all returned parts.
  • Freight costs are non-refundable.
  • If a part is back-ordered shipping time may be longer than suggested.

Section Two: Whole Goods Return Policy

  • All new equipment comes with a written manufacturer's warranty. Any defects in material workmanship are subject to repair according to the manufacturer's warranty. Unless directed by the manufacturer, equipment will not be replaced.
  • Equipment returned within seven business days in new unused condition may be exchanged or refunded for the full amount.
  • Equipment returned within seven business days and has been used subject to a thirty percent restocking fee.
  • No returns after seven business days.
  • All special orders subject to a twenty percent cancellation fee.

Disclaimer of Warranties and Limitation of Liability

This site is provided on an "as is" and "as available" basis. Neither we nor our dealers make any representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, we and our dealers disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this site, its servers, or email sent from us, our dealers or affiliates free of viruses or other harmful components. We, our dealers and affiliates will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Notice to Operators of Hoisting Equipment

Massachusetts Department of Public Safety requires that anyone who operates hoisting and excavating equipment must be licensed. Does your equipment have:

  • The capability to hoist a load higher than 10 feet?
  • The capability to lift a load greater than 500 pounds?
  • A bucket capacity which exceeds 1/4 cubic yard?

If you answered ‘yes’ to any of the previous 3 questions then you are required by the Massachusetts Department of Public Safety (520 CMR 6.00) to obtain a hoisting license. For more information please contact the Massachusetts Department of Public Safety.

Site Policies, Modification, and Severability

Please review our other policies posted on this site. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.