Return Policy

Return Policy for Online Orders

You may return most new, unopened items for a full refund within 15 days of delivery. These items should be in their original packaging and have their serial number or UPC. Special order and non-stocked item returns are allowed at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email as soon as possible.

If you would like to return or exchange your item, you must contact us at info@norfolkpower.com for a return merchandise authorization (RMA) before sending it back. Items returned to us without a RMA will not be eligible for a refund or exchange. Additionally, returns are subject to the following:

  • No returns on electrical parts.
  • No returns on installed or damaged parts and accessories.
  • Authorized returns must be received by us within 30 days.
  • 25% restocking fee on all returned parts.
  • Freight costs are non-refundable.
  • If a part is back-ordered shipping time may be longer than suggested.